24.11.2021

THE NRA OFFERS A NEW SERVICE

The e-mail addresses for correspondence, to which the NRA sends messages and documents to individuals and legal entities, can now be requested and corrected online by customers by using a new electronic service "Access and contact information management".

Holders of a runway issued by the agency or an electronic signature may change the emails and telephone numbers for contact with the NRA for the purposes of fulfilling the tax and insurance requirements.

In this way, the communication between the tax administration and the consumers will be facilitated, significantly reducing the cases of outdated contact information.

The e-mail address for correspondence under Art. 28, para. 2 of the Tax and Social Security Procedure Code (TSSPC) for receiving notifications from the NRA is mandatory for persons registered under the Value Added Tax Act, and for this reason the current email must be one, explained by the NRA.

Each time you update an email, the system sends an e-mail link that requires confirmation before the change takes effect. The change of contact phone number is done in 2 steps, and there is no obstacle to indicate a mobile number, the revenue agency clarifies.

The new service is available under the name "Access and contact information management" in the e-services portal of the National Revenue Agency - https://portal.nra.bg/.

The NRA advises users to provide an up-to-date e-mail for correspondence so that communication with the revenue agency can be done entirely electronically and not on paper.