22.01.2024

FOR CHILDREN AT RISK, THERE IS A HOTLINE 116 111

In connection with the latest shocking case of an abused child, the Ministry of Labor and Social Policy recalls what is done in such situations. Officials and anyone who becomes aware that a child needs protection have obligations.

According to the Child Protection Act, any person who becomes aware that a child is in need of protection must immediately notify the Directorate of Social Assistance, the State Agency for Child Protection or the Ministry of Internal Affairs (MIA). The same obligation applies to any person who has become aware of this in connection with his/her profession or activity, even if it is bound by professional secrecy.

The fastest way to make a report is by calling the National Children's Helpline 116 111. It works 24/7 and is free. In addition to submitting information about a child at risk under it, every citizen can also receive counseling and psychological support. The telephone line has an established connection with the National Emergency Call System 112, the "Child Protection" departments of the Social Assistance Agency throughout Bulgaria, the regional offices of the Ministry of Internal Affairs, the regional offices of education at the Ministry of Education and Science. When reporting a child at risk, the operators of the telephone number 116 111 immediately contact the child protection authorities for investigation and taking protective measures and actions.

A report about a child at risk can also be submitted to the official e-mail of the SACP: sacp@sacp.government.bg, as well as on the Agency's website using the "Submit a report" button. Every citizen can submit information and be consulted on the spot at the State Agency for Child Protection and the Agency for Social Assistance in Sofia and in their regional structures.