08.08.2023
SUCCESS TECHNIQUES: WHEN AND HOW TO SAY NO IN THE WORKPLACE
Saying no in the workplace is difficult, especially when you're early in your career. This often goes hand-in-hand with feelings of guilt and reflections on whether you've let your supervisor or your team mates down.
However, the ability to say no is one of the most important skills to learn in the workplace. Not only does it protect you from other people trying to take advantage of you, but it also helps you protect the passion and motivation you currently feel in your work. Too often, proactive and responsive employees are cursed to say yes to everything they're offered, leading to burnout and dissatisfaction with the work they once loved.
In other cases, you may find yourself the target of mismanagement or unethical behavior if you are asked to perform a task that you know you shouldn't be doing. The ability to say "no" sets a clear line between you and the asker and reinforces the understanding that this request is wrong.
Here are some scenarios where you should say no in the workplace, and the right way to do it:
The task interferes with your primary responsibilities and commitments
Before you say no to a task, you should be fully aware of your responsibilities. Review your job description, talk to your manager about priorities, and ask for clarification if needed. Make sure that your hesitation is not just because the task is new and unfamiliar to you.
How to say no: "I'd like to help, but I don't have the opportunity right now."
This response acknowledges the request while setting a boundary. It's important to be honest about your workload and priorities and avoid committing to too many tasks. This answer also shows that you are willing to help in the future when you have the opportunity.
The deadline is unrealistic
When you are given a deadline, take some time to understand the scope of the task and the resources available to you. Break the task into smaller parts and estimate the time required for each part. If you then feel the deadline is unrealistic, then it's time to talk to your manager or client. Use data and evidence to support your position and suggest alternative timelines that are more realistic. Be sure to communicate any concerns early rather than waiting until the last minute.
How to say no: “Unfortunately, completing the task within this deadline will not be possible. Can we extend the deadline to…?”
This response validates the request while offering a realistic alternative. It is important to be clear about your reasoning and provide evidence to support the proposed new schedule. This response also shows that you are willing to cooperate to find a solution.
You are on vacation
Before you go on vacation, set clear boundaries and communication expectations to avoid having to finish work, answer email, or take calls during your vacation. Let your team know and make it clear who will handle these things in your absence.
How to say no: "I'll be on vacation then, so I won't be able to do it."
This answer is short and to the point and emphasizes the importance of respecting personal free time. If you are on leave or have a planned absence, it is a good idea to communicate this as early as possible to avoid any misunderstandings or last minute requests.
They are taking advantage of you
If you feel that you are being asked to do more than is fair, ask yourself if the task is designed to expand your abilities and give you new experience, or if it is simply something outside the scope of your role. To avoid this problem occurring often, set clear expectations with your team and manager about your workload and career advancement goals.
How to say no: "I appreciate the offer, but I can't commit to it right now."
This response shows gratitude for the offer while also setting a boundary. It's important to be honest about your workload and priorities and avoid committing to too many things. This response also leaves the door open for future collaboration opportunities.
You are being asked to do something unethical/dangerous
If you're not sure whether a task is ethical or safe, review your company's policies or talk to a trusted colleague or supervisor. If you feel uncomfortable with a task, present alternatives or suggestions that align with your values and prioritize your safety. If the situation is not resolved, consider escalating the issue to HR or a higher level of management.
How to say no: “I don't feel comfortable doing this. Is there anything else I can help with?'
With this answer you are expressing discomfort or concern. It is important to be aware of the reasons for refusal and to offer alternative solutions. This response also shows that you are willing to help in other ways that fit your values and comfort level.
You are not qualified (the most qualified) for the task
Ask yourself if you have the necessary skills and experience to complete the task at hand. If there is someone else on your team who is better equipped for it, consider delegating it to them or working together to successfully execute it. Recognize your shortcomings and be willing to acquire and develop new skills if necessary.
How to say no: "Thank you for thinking of me, but I don't think I'm the best person for it."
This response shows gratitude for being considered while presenting an honest analysis of the limits of your abilities. Important to avoid taking on tasks for which you are not qualified. This response also shows that you value quality and are willing to delegate tasks to others who may be better equipped to handle them.
